Hot Springs Escape

Cancellation Policy

To ensure the best possible experience for all guests, please review our booking and cancellation policy before reserving your surf lessons, packages or experiences. - Booking: All bookings must be confirmed in advance through our website, WhatsApp or an authorized booking channel. Full payment or the required deposit (if applicable) is needed to secure your reservation. Surf lessons and experiences are subject to availability. - Rescheduling: You may reschedule your booking with at least **24 hours' notice**, subject to availability. Requests made with less than 24 hours' notice may be considered a late cancellation. - Cancellations: Cancellations made **24 hours or more before the scheduled experience** are eligible for a full refund or credit toward a future booking. Cancellations made **less than 24 hours before the scheduled time** are non-refundable. No-shows are non-refundable. - Ocean & Weather Conditions: Your safety is our priority. If ocean or weather conditions are considered unsafe, The Surfing Tribe may reschedule the lesson or experience. If rescheduling is not possible, you will receive a full refund or booking credit. - Packages: Package sessions must be used within the agreed validity period unless otherwise arranged in advance. Unused sessions are non-refundable but may be transferred to another participant with prior approval. - Late Arrival: Please arrive on time for your scheduled experience. Late arrivals may result in a shortened session, and significant delays may be considered a no-show. - Waiting List: If a lesson or experience is fully booked, we are happy to add you to our waiting list. We will contact you as soon as a spot becomes available. Thank you for choosing The Surfing Tribe. We look forward to sharing the waves, the ocean and the Puerto Escondido lifestyle with you.

Contact Details

• The Surfing Tribe, Av. las Brisas, Playa Zicatela, Puerto Escondido, Oaxaca, Mexico

  +52 954 206 5325

  thesurfingtribee@gmail.com